USPack Doubles Network Capacity to Help Key Retail Partners Scale for Unprecedented Peak Delivery Season
The Floridant/10096861

ORLANDO, Fla., Nov. 25, 2020 /PRNewswire/ -- USPack, a national leader in the same-day, final-mile delivery and a NewSpring Holdings platform company, is enhancing its operational capabilities to help its large retail supply chain partners like The Home Depot, Wayfair, H&M and DHL prepare for an unprecedented holiday peak shipping season.  The company will nearly double its network capacity across all retail service lines to meet its customers' needs due to the anticipated massive spike in volume.

"We've been adapting to a 'new normal' of higher volume across all retail service lines since March, driven by the COVID-induced shift to online shopping. Our year-over-year delivery volumes are consistently between 50-75% higher each month," said Mark Glazman, CEO, USPack. "Our customers are telling us that in addition to this new, higher baseline, this year's Q4 volume increase will even be much greater, is starting sooner, and likely will last much longer than prior years." The company's experience thus far aligns with market research. Deloitte recently forecasted that online holiday sales will grow 25-35% during the 2020 season, compared to 13.6% growth in 2019.

USPack is a key logistics partner for The Home Depot as well as many other recognized omnichannel commerce leaders.  The company has been working closely with these partners to pioneer programs that provide enhanced capacity for box truck and cargo van delivery. USPack is also a top provider of crossdock-based residential delivery of big and bulky products and recently launched USPHome, the company's white glove service providing appliance delivery and installation in several markets. To serve increased customer demand, USPack has expanded its delivery programs in several southeastern cities, ramped up capacity in major metro markets, and is offering dedicated spot capacity for parcel delivery in select markets.

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USPack's commitment to continued investment in its technology ecosystem has been a cornerstone to success for its partners, allowing them to make rapid data-driven decisions about their business and scale capacity to meet demand. "Without a doubt, putting our robust technology in the hands of leading retail companies and having daily visibility into operational performance and capacity opportunities has been the key to our success and has enabled us to adapt and grow with our customers," said Glazman. "There's no way we could be as agile and move as fast as we need to for today's real-time delivery economy without this powerful combination."  USPack's Adaptive Delivery Driven Intelligence technology platform ("ADDI") is a fully integrated suite of proprietary technology and third-party software that forms the underlying platform for its business.  Offering detailed performance analytics, real-time tracking, API-integrations and AI powered routing systems, ADDI allows customers to keep a pulse on their business and implement quick changes that arise from the ever-changing commerce landscape created by COVID-19 surges and seasonality.

About USPack
USPack is a same-day final-mile delivery company custom-built to help brands and businesses win in the delivery economy. With a 30-year track record of success, the company has a proven ability to create delivery strategies with business impact for customers in retail, healthcare, auto parts, eCommerce, manufacturing, and pharmaceuticals.  With one of the industry's most extensive transportation and warehouse networks and a dedicated group of independent delivery professionals on-call 24/7/365, USPack builds scalable, tech-enabled final mile delivery networks for companies across the country. Headquartered in Orlando, FL, USPack operates across the US through a network of over 40 facilities. For more information, visit

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About NewSpring Holdings
NewSpring Holdings, NewSpring's dedicated holding company with a strategy focused on control buyouts and platform builds, brings a wealth of knowledge, experience, and resources to take profitable, growing companies to the next level through acquisitions and proven organic methodologies. Founded in 1999, NewSpring partners with the innovators, makers, and operators of high-performing companies in dynamic industries to catalyze new growth and seize compelling opportunities. The Firm manages approximately $2 billion across four distinct strategies covering the spectrum from growth equity and control buyouts to mezzanine debt. Partnering with management teams to help develop their businesses into market leaders, NewSpring identifies opportunities and builds relationships using its network of industry leaders and influencers across a wide array of operational areas and industries. Visit NewSpring at


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