PODS® Receives USA TODAY's America's Customer Service Champions 2024 Award
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CLEARWATER, Fla., May 14, 2024 ~ PODS Enterprises, LLC has been named one of America's Customer Service Champions 2024 by USA TODAY and Plant-A Insights Group. The company, known for its innovative and convenient portable container service offerings, has been recognized for its exceptional customer service.

With over 25 years in the industry, PODS has revolutionized the moving and storage category by giving customers full control over their experience. This dedication to providing a seamless and efficient service has resulted in over six million successful moves.

Kathy Marinello, President and CEO of PODS, expressed her gratitude for the recognition. "We are humbled and honored to see our hard work and dedication recognized by our customers, as well as USA Today and Plant-A Insights," she said.

The America's Customer Service Champions 2024 study surveyed more than 33,000 consumers to determine which companies excel in delivering the best customer experience. These champions were chosen based on a broad set of metrics that provide consumers with guidance when choosing where to spend their time and money.

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The survey evaluated businesses across seven key categories that are important to consumers. This included the overall customer experience as well as the quality-of-service delivery. Respondents reviewed companies they had personal interactions with within the past three years, ensuring the relevance of the findings.

The study also integrated publicly available data, customer online reviews, and various methods of validation to ensure accuracy. The recognized companies were meticulously checked, including a review of their published press from the past 24 months to identify any potential issues.

Overall, America's Customer Service Champions 2024 is one of the largest independent customer experience studies in the U.S., highlighting companies that go above and beyond in providing exceptional service to their customers. PODS Enterprises, LLC is proud to be among this elite group of champions.
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