New Convergint Study Reveals Critical Need for Increased Collaboration Between Physical Security and Information Technology Teams
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FORT MYERS, Fla. ~ Convergint, a global leader in service-based systems integration, recently released the results of its first annual Voice of the Customer Benchmarking Survey. The survey revealed that physical security professionals are now required to have intensive IT skills in areas such as cybersecurity and cloud computing. 72% of physical security professionals anticipate that their roles within their organizations will change in the next 1-2 years due to an increased emphasis on emerging technology, including artificial intelligence and machine learning, mobile credentialing, and autonomous solutions.

The survey also found that 35% of respondents reported directly to the CEO or other c-level executives, demonstrating how physical and electronic security and risk management are now an organizational and strategic importance. Robert Van den Heuvel, Business Intelligence Manager at Convergint said "There's no doubt that the role of the physical security professional is changing–the traditional idea of a 'security guard' is being re-defined, so as security equipment and capabilities advance, the job has become more complex and tech-centric."

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The survey was conducted with senior global physical security professionals at more than 70 industry leading organizations across healthcare, financial services, government, and utilities. Key findings from the survey included: 51% of respondents do not fully understand their organization's current cloud strategy; only 4% of physical security teams are leading cybersecurity initiatives for their respective organizations; 18% team up with IT; 63% are not involved at all in cybersecurity; 44% focus on utilizing data and technologies to reduce labor expenses; very few respondents were able to describe how they measure success for innovation projects.

Van den Heuvel noted "The workplace has evolved dramatically over the last few years, resulting in a greater emphasis on health and safety. This is a watershed moment for our industry given the advanced data that security systems can collect and analyze–physical security is now a highly technical role focused on managing highly complex systems. By empowering these professionals with proper training and resources and prioritizing cross-team collaboration, security systems can provide tangible business value in both short-term and long-term."

Convergint's Voice of the Customer Benchmarking Survey provides insights into staffing and organizational structure, budgeting and procurement trends in innovation and technological adoption. It is available for download at
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