The Floridant - IntelePeer Announces New AI-Powered Analytics Engine for SmartFlows Platform

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DANIA BEACH, Fla. ~ IntelePeer, a leading provider of AI-powered communications automation solutions, has announced an extension to its SmartFlows platform. The Call Summary Dashboard is a drag-and-drop interface with AI and automation tools that enhances omnichannel communication workflows and allows businesses to track their ROI and identify cost-savings opportunities in real time. Existing IntelePeer customers can leverage the dashboard at no additional cost to build sophisticated hyper-automation omnichannel experiences without lengthy development cycles.

Frank Fawzi, CEO of IntelePeer, commented on the new product: "The IntelePeer team of customer experience (CX) experts are committed to meeting the demands of our enterprise customers looking to deliver best-in-class, automated customer interactions. AI has become an essential component to every company, reducing the cost of labor and allowing them to thrive in competitive industries. IntelePeer's latest analytics engine and dashboard is a perfect example of how AI improves CX, providing consistent and accurate responses to customer inquiries while eliminating the need for any customer call to be on hold. When implemented, the dashboard shows the number of customer interactions fully contained and automated in real time leading to substantial reduction in hold times, while delivering significant ROI, saving businesses thousands with an increase in fully automated and contained calls."

The Call Summary Dashboard provides customers with accurate data regarding contained calls automated with IntelePeer's Smart family of products. Through analytics, customers can evaluate contained calls completed by IntelePeer and determine how much they saved using IntelePeer's AI-powered virtual SmartAgents – rather than a live agent. The dashboard can also create "what if" scenarios leveraging more automation and self-serve capabilities from IntelePeer based on actual live traffic to generate more saving amounts over the customer's preferred timeframe.

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Fawzi further stated: "With rich analytics at their fingertips, businesses can increase operational efficiencies, enhance CX and make more data-driven decisions. Already, companies harnessing the power of Generative AI are outpacing the competition. And as AI evolves, IntelePeer will always be there for our customers, helping them maximize the technology to fulfill the ever-evolving needs of consumers."

IntelePeer's SmartFlows leverages world-class AI platforms such as Azure's OpenAI for Generative AI; IBM Watson Assistant; Amazon Lex; and Google Dialog Flow for Conversational AI; enabling users to build communications-enabled workflows that integrate seamlessly with existing processes. Moreover, SmartFlows allows businesses to create intelligent AI voice and messaging bots based on their CRM data interactions and other data sources enriching CX. Additional features include massively scalable simultaneous call and messaging capabilities; built-in Natural Language Processing & Generation; automated & intelligent routing; easy integration to CRM & other business applications; audio library; pre-built templates; etc.

For more information about IntelePeer products & services visit www.intelepeer.com

IntelePeer has announced an extension to its SmartFlows platform - The Call Summary Dashboard - which is a drag-and-drop interface with Artificial Intelligence (AI) & automation tools that enhances omnichannel communication workflows & allows businesses track their Return On Investment (ROI) & identify cost savings opportunities in real time at no additional cost for existing customers who wish build sophisticated hyper automation omnichannel experiences without lengthy development cycles.

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Frank Fawzi - CEO of IntelePeer - commented on this new product: "The team at IntelePeer is committed meeting demands from enterprise customers looking deliver best in class automated customer interactions as Artificial Intelligence (AI) has become essential component every company reducing cost labor allowing them thrive competitive industries." He further added that this latest analytics engine & dashboard is perfect example how AI improves Customer Experience (CX), providing consistent & accurate responses inquiries while eliminating need any customer call be on hold resulting substantial reduction hold times delivering significant ROI saving businesses thousands increase fully automated & contained calls."

The Call Summary Dashboard provides most accurate data regarding contained calls automated with Intelepeer's Smart family products through analytics allowing customers evaluate contained calls completed by them determine much saved using virtual SmartAgents powered by Artificial Intelligence (AI) rather than live agent creating "what if" scenarios leveraging more automation self serve capabilities from them based actual live traffic generate more saving amounts over preferred timeframe enhancing operational efficiencies making data driven decisions outpacing competition fulfilling ever evolving needs consumers."

Inteleeper's SmartFlows leverages world class Artificial Intelligence (AI) platforms such Azure's OpenAI Generative AI IBM Watson Assistant Amazon Lex Google Dialog Flow Conversational enabling users build communications enabled workflows integrating seamlessly existing processes creating intelligent voice messaging bots based Customer Relationship Management (CRM) data interactions other sources enriching Customer Experience (CX). Additional features include massively scalable simultaneous call messaging capabilities built Natural Language Processing Generation automated intelligent routing easy integration CRM other business applications audio library pre built templates etcetera For more information about products services visit www inteelepeer com

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